Answer customers from your own documents.
VICERO replies on your website, WhatsApp, and Instagram, shows which passage each answer came from, and hands over to a person when it is not sure. It is our own SaaS platform.
Three ideas behind it
Your support desk in one place
Click through the real product. Switch the screenshot theme to see both.
A customer asks about delivery, the agent answers, and a person from the team can step in with the whole conversation in front of them.
Screenshots of the real app with invented demo data (a fictional furniture shop). All people, numbers, and documents are made up.
How it works
- 01
Add what you know
Upload documents and web pages. VICERO indexes them and shows which are ready.
- 02
Set up the agent once
Give it a persona and its documents, then connect your channels.
- 03
It answers with sources
Each reply points to the passage it came from. If the answer is not in your documents, it offers a person instead of inventing one.
- 04
Your team steps in
Conversations land in one inbox. Take over, approve actions, and watch results in analytics.
One agent on every channel
Write it once. Every channel runs the same agent and the same documents, so an answer on WhatsApp matches the answer on your website.
Website widget
A small chat in the corner of any page. The answer names the document it came from.
Reply to customers where they already message you.
Answer direct messages with the same agent.
Built to stay in bounds
From VICERO's own security notes. Read the full page for what is and is not done yet.
It says when it does not know
If the answer is not in your documents, the agent offers a person instead of inventing a policy.
Documents cannot give it orders
Retrieved text is treated as data. A planted instruction inside a file is neutralised before the model sees it.
Tenants are isolated
Every query is scoped to the organisation, enforced where data is fetched.
Integrations are signed
Webhooks and n8n calls are signed in both directions.
Changes are logged
Admins can see who changed what, and when.
Risky steps wait
An approval pauses a run and carries on when someone approves or rejects it.
Product on VICERO →Knowledge on VICERO →Automations on VICERO →Security on VICERO →Developers on VICERO →Pricing on VICERO →
Product or project?
Use the platform as it is, or have AUROZEN AI build around it.
Use it as provided
Sign up, add your documents, connect a channel, and run your agent yourself. VICERO lists a free trial on its site.
Explore the platformAdd AUROZEN AI on top
Configuration, knowledge-base setup, integrations with your software, custom workflows, and ongoing support. Scoped after discovery.
Custom implementationQuestions
Anything about VICERO, ask us.
Yes. VICERO is its own application with its own terms and sign-up. Our agency work can configure and extend it for you.
No AI does. It shows the source of each answer so people can check it, and hands over to a person when it is not sure.
On VICERO's own pricing page. We do not quote it here.
Often, where the tool offers the access we need. That is scoped as a custom implementation.
Need more than the standard product?
Explain your requirements and we will discuss a suitable approach.