AI Support & Maintenance
Systems need care after launch. Support is an available engagement, not an automatic promise of unlimited maintenance.
Problems we solve
- Workflows that break after a vendor change
- Drifting answer quality
- No one owns the system after launch
How we approach it
The work, in the order it happens.
Request intake
Clients submit requests through the agreed channel.
Categorization
Issues are classified: fault, change, or enhancement.
Prioritization
Work is ordered by impact and agreement.
Communication
Updates are sent on progress and resolution.
What you receive
Deliverables
- ✓Resolved issues
- ✓Change notes
- ✓Updated documentation
With your existing software
Support covers upstream API changes affecting your integrations. Integrations are designed against your existing tools where technically feasible and where API access and permissions are available. They are scoped per project, not assumed to exist as prebuilt connectors.
Testing and deployment
Fixes and changes are verified before release.
Ongoing support
Routine maintenance is distinguished from new feature development in the agreement.
Delivery process
The same eight phases on every project; the detail changes by service.
- 01
Discover
Understand the business, processes, current technology, and desired outcomes.
- 02
Assess
Evaluate feasibility, risks, constraints, data availability, integrations, and approaches.
- 03
Design
Define the architecture, workflow, components, permissions, and implementation plan.
- 04
Build
Implement the agreed solution using suitable technologies.
- 05
Integrate
Connect the solution to existing systems where technically feasible.
- 06
Validate
Test functionality, integration behavior, failure scenarios, and agreed performance criteria.
- 07
Deploy
Deploy to the agreed environment: client-managed, cloud, or another supported arrangement.
- 08
Support
Provide the agreed maintenance, troubleshooting, monitoring, and improvements.
Questions
Only if agreed. Monthly support is a separate engagement where appropriate.
Scope is determined after discovery. Request a tailored proposal. More FAQs
Related capabilities
Have a business problem worth solving?
Explain your requirements and we will discuss a suitable approach.