AI Voice Agents
Voice agents combine speech recognition, a conversation layer, tools, and speech synthesis. Latency, speech quality, telephony compatibility, and reliability are engineering considerations we address explicitly.
Problems we solve
- Missed calls
- Repetitive inbound inquiries
- Manual appointment handling
How we approach it
The work, in the order it happens.
Speech recognition and synthesis
Select components for accuracy, voice quality, and latency.
Conversation orchestration
Design flows, tool calls, and error handling.
Telephony and CRM integration
Connect to phone infrastructure, scheduling, and CRM, with call logging.
Handoff and monitoring
Transfer to people; evaluate calls.
Hear and explore a voice flow
Spoken by your browser. No phone call or microphone is used.
Spoken by your browser's built-in voices. A real deployment uses production speech models.
- AgentThanks for calling Northside Clinic. How can I help?
- CallerHi, I need to move my appointment to next week.
- AgentOf course. Can I have your name and the date of the current booking?
- CallerIt's Sam Rivera, this Thursday at ten.
- AgentThanks Sam. I have Tuesday at nine or Wednesday at two. Which suits you?
- CallerTuesday at nine.
- AgentDone. You're booked for Tuesday at nine, and a confirmation is on its way. Anything else?
Flow explorer. No call, microphone, or telephony provider is used.
Greeting
Agent: “Thanks for calling. How can I help?”
Integration needed: None
- Caller speech misrecognized: ask to repeat, then hand off
- Calendar unavailable: take a message instead
What you receive
Deliverables
- ✓Working voice agent
- ✓Call logging
- ✓Handoff configuration
- ✓Evaluation results
With your existing software
Voice agents can connect to telephony providers, calendars, and CRMs. Integrations are designed against your existing tools where technically feasible and where API access and permissions are available. They are scoped per project, not assumed to exist as prebuilt connectors.
Testing and deployment
Test calls covering accents, noise, interruptions, and failures.
Ongoing support
Monitoring and tuning after launch.
Delivery process
The same eight phases on every project; the detail changes by service.
- 01
Discover
Understand the business, processes, current technology, and desired outcomes.
- 02
Assess
Evaluate feasibility, risks, constraints, data availability, integrations, and approaches.
- 03
Design
Define the architecture, workflow, components, permissions, and implementation plan.
- 04
Build
Implement the agreed solution using suitable technologies.
- 05
Integrate
Connect the solution to existing systems where technically feasible.
- 06
Validate
Test functionality, integration behavior, failure scenarios, and agreed performance criteria.
- 07
Deploy
Deploy to the agreed environment: client-managed, cloud, or another supported arrangement.
- 08
Support
Provide the agreed maintenance, troubleshooting, monitoring, and improvements.
Questions
Yes; it shapes component choices and is measured in testing.
Scope is determined after discovery. Request a tailored proposal. More FAQs
Related capabilities
Have a business problem worth solving?
Explain your requirements and we will discuss a suitable approach.